Enterprise consulting
built on precision
I help organisations across industries define what they need, deploy the right systems, and deliver complex projects without the chaos — as a Business Analyst, Project Manager, and Enterprise Applications Consultant.
Serving clients in Technology, Telecoms, Contact Centre, Public Sector, Healthcare, Construction, Aviation, E-commerce, Financial Services, and more.
Three disciplines. One engagement.
Most consultants specialise in one area and hand off the rest. I cover the full arc — from defining requirements to selecting enterprise platforms to delivering the project — so nothing falls through the gaps.
Business Analysis
You can't build the right thing if you haven't defined it.
- Requirements elicitation — interviews, workshops, surveys
- Business Requirements Documents (BRD) and Functional Specs (FRD)
- Process mapping and AS-IS / TO-BE analysis
- Gap analysis and root-cause investigation
- User stories, acceptance criteria, and use case documentation
- Stakeholder alignment and sign-off facilitation
Project Management
Plans aren't enough. Execution is the job.
- Agile (Scrum/Kanban) and waterfall delivery frameworks
- Project charters, roadmaps, and work breakdown structures
- Risk registers and mitigation planning
- Sprint planning, backlog grooming, and retrospectives
- Executive stakeholder reporting and escalation management
- Cross-functional team coordination and dependency management
Enterprise Applications Consulting
The wrong platform costs more than the right one.
- ERP selection and implementation advisory (SAP, Oracle, Dynamics 365)
- CRM strategy and platform evaluation (Salesforce, HubSpot, Dynamics)
- Contact Centre technology consulting (Genesys, Avaya, Amazon Connect)
- Case Management, ITSM, and e-commerce platform advisory
- Build vs. buy vs. integrate analysis with RFP support
- Technical architecture review, legacy modernisation, and dev team advisory
Domain-agnostic. Context-aware.
The fundamentals of good analysis, sound project delivery, and the right technology decision don't change with the industry — but context does. I bring both. Whether your organisation runs on field crews or contact centre agents, legacy mainframes or cloud-native APIs, the approach adapts.
Technology & Software
Product companies, SaaS platforms, IT services firms
Telecommunications
Network operators, ISPs, unified communications providers
Contact Centre & BPO
Inbound/outbound operations, CX transformation, omnichannel platforms
Public Sector & Government
Digital public services, e-government, regulatory bodies
Healthcare & Life Sciences
Hospitals, health systems, clinical workflow automation
Construction & Infrastructure
Project delivery, asset management, ERP for the built environment
Aviation & Airlines
Operations systems, crew management, passenger experience platforms
Case Management
Social care, legal, insurance, claims processing workflows
Financial Services
Banking, insurance, payments, compliance and risk platforms
E-commerce & Retail
Online trading, marketplace platforms, fulfilment and ERP integration
Energy & Utilities
Field service management, asset operations, regulatory reporting
Don't see your sector? If your challenge involves people, process, and technology — get in touch.
How an engagement works
Discovery call
We talk through the problem, not the solution. I ask the questions most people skip — what's broken, what's been tried, who's involved, and what success actually looks like.
Situation analysis
I audit the current state: processes, documentation, systems, and team dynamics. This surfaces the real problem, which is often not the stated one.
Structured plan
A clear scope, a realistic timeline, defined milestones, and an explicit list of risks. No vague roadmaps — every deliverable has an owner and a deadline.
Execution & delivery
I work alongside your team or independently, depending on what's needed. Stakeholders get regular, structured updates — not surprise status meetings.
Handoff & continuity
Every engagement ends with documentation, knowledge transfer, and a clear record of decisions made. Your team should be more capable after I leave, not dependent on me.
Consulting that gives you answers, not more questions
Good consulting reduces uncertainty. It produces clarity on what to do, what to build, what to stop doing — and the documentation to back it up. That's the standard I hold every engagement to.
Whether you're procuring a new enterprise platform, rescuing a failing project, mapping a process no one has documented, or deciding what to build next — the work is the same: structured thinking, clear output, accountable delivery.
Cross-discipline fluency
I can sit in a requirements workshop, walk into an enterprise platform evaluation, then join a project delivery stand-up and contribute meaningfully to all three. That range eliminates the costly handoff errors that happen when advisors only know one lane.
Enterprise platform depth
ERP, CRM, Contact Centre, Case Management, ITSM, E-commerce — I understand how these systems work, where implementations fail, and what good vendor governance looks like. Advisory grounded in how these platforms actually behave at scale.
Deliverable-first, not billable-hour-first
Every engagement is scoped around what gets produced — a document, a plan, a decision, a working process. Not time on the clock.
No jargon without substance
If I recommend something, I can explain exactly why, what alternatives were considered, and what the tradeoffs are. You should never have to accept 'trust me' as an answer.
How we can work together
Project-based
Fixed scope, defined deliverables, clear timeline. Best for discrete problems: a requirements document, an enterprise platform evaluation, a project plan, or a technology assessment.
- One-time initiatives
- Audit & assessment work
- Platform selection & RFPs
Embedded advisory
I work alongside your team on a recurring basis — in sprints, as a fractional PM, BA, or enterprise applications advisor. Best when you need consistent expertise without a full-time hire.
- Fractional BA or PM
- Sprint-by-sprint delivery
- Ongoing enterprise platform support
Strategic advisory
High-level guidance on direction, decisions, and enterprise architecture. Best for leadership teams who need a thinking partner on technology strategy, transformation programmes, or major system investments.
- Technology roadmap reviews
- Digital transformation strategy
- Enterprise architecture advisory
Built for enterprise delivery
Custovia fields a bench of 44 specialists across business analysis, project management, engineering, and security — scaled to the demands of your engagement.
44
Team members
Not sure where to start?
A 30-minute call is enough to figure out whether and how I can help. No pitch. Just a conversation about your problem.
Schedule a free 30-min callDocumentation is where good projects slow down
Across every engagement — BA, PM, or enterprise systems — the same bottleneck appears: the right information exists, but turning it into stakeholder-ready documents takes days that projects don't have. BRDs, FRDs, RAID logs, RACI matrices, user stories — each one written largely from scratch, each one a version control problem waiting to happen.
Reqify was built to fix that. If your team is spending hours on documentation that should take minutes, or if sign-off delays are holding up delivery, it's worth a look.
AI-powered BA & PM documentation — in minutes.
Upload your project files. Reqify reads them, asks only what's missing, and generates production-ready documents your stakeholders can actually approve. No blank page. No version drift. No chasing inputs.
What it does
- Generates BRDs, FRDs, RAID logs, RACI matrices, and user stories
- Extracts context from your uploaded project files
- Asks only the questions your documents don't already answer
- Exports to Word, PDF, and Excel — stakeholder-ready
- 23 production-grade templates built for delivery teams
- Less than 3 minutes to a first draft
Free trial available · Starter from $49/mo · Team plans from $249/mo