Consultant Profile
Lateef Azeez
He / Him
Founder & Senior Consultant
Cloud Solutions across AWS, Azure & GCP · Genesys Cloud CX & Amazon Connect · Contact Centre & Case Management Modernisation
About
My passion lies in translating complex ideas into actionable, successful projects. I'm driven by a hands-on, Agile approach that keeps teams adaptable, focused, and in sync with project goals from start to finish. In past roles, I have led multi-functional teams through intricate cloud-based projects, identifying and addressing software requirements in close collaboration with stakeholders — delivering targeted solutions that directly meet user needs.
One of my recent projects resulted in a 35% increase in user adoption — a result of proactive sprint management, open stakeholder communication, and a dedication to both quality and timeliness. By integrating strategic thinking with technical know-how, I ensure that each project not only aligns with business goals but also sets a new standard for user satisfaction.
In every engagement, I strive to foster an environment where collaboration, clarity, and commitment drive operational excellence — building and leading teams that consistently exceed expectations and deliver projects that make a real difference for end users and stakeholders alike.
Core Skills
Experience
Senior Technical BA / Project Manager
ATCO
May 2026 – Present
Calgary, AB · Hybrid
Leading ATCO's enterprise contact-centre transformation to Genesys Cloud CX. Own the full PM workstream — scope, schedule, risk, and stakeholder steering — while anchoring requirements integrity and solution design with enterprise architects, vendor partners, and operations leadership. Driving the cutover plan and post-go-live stabilisation.
Senior Technical Business Analyst
ATCO
Nov 2025 – Apr 2026
Calgary, AB · Hybrid
Senior Technical BA on ATCO's enterprise contact-centre modernisation — setting the requirements baseline that vendor, internal IT, and operations leadership built against; shaping solution-design trade-offs with enterprise architects; and preparing the UAT strategy and cutover plan. Promoted to Senior Technical BA / PM in May 2026.
Senior Technical Business Analyst
Speridian Technologies
Dec 2024 – Present
Calgary, AB · Remote
Leading cloud-native modernisation of two New Mexico government case-management programmes — the Public Regulation Commission's CaseX E-Docket and the Workers' Compensation Administration — replacing legacy state workflows with integrated solutions across AWS, Azure, and GCP-backed environments. Outcomes: 40% improvement in document routing efficiency and a unified case-tracking foundation that opens future integration paths with contact-centre and public-communication modules.
Senior Technical BA
Tykans Group Inc.
Nov 2023 – Nov 2024
Calgary, AB · Hybrid
Senior Technical BA on a portfolio of enterprise contact-centre cloud migrations — Genesys Cloud CX and Amazon Connect implementations across healthcare, aviation, and education. Headline engagements: Alberta Health Services (patient scheduling and triage with CRM/EHR integration), Sunwing Airlines (multilingual IVR for a global contact-centre stack), and Athabasca University (intent-based IVR with CRM integration). Four successful implementations delivered against committed timelines.
Application Development Analyst / BA
Sky Hi Consulting
Dec 2021 – Nov 2023
Calgary, AB · Hybrid
Owned the requirements path from stakeholder discovery through technical analysis, solution design, and post-deployment review on cloud-based software initiatives. Drove a 35% lift in user adoption through targeted, user-centric requirements engineering.
Software Developer
Renotag
Feb 2021 – Dec 2021
Calgary, AB · Remote
Full-stack development of core product features, backend performance optimisation, and Agile delivery within cross-functional teams. Focused on code quality, automated testing, and responsive user experience.
Mobile Application Assistant
Bow Valley College
Sep 2019 – Jan 2021
Calgary, AB · Remote
Built and maintained a cloud-based inventory management system on React and Microsoft Azure. Designed RESTful APIs that delivered a 20% performance boost; developed automated test suites that cut testing time by 30% and improved deployment reliability.
Project Manager
Dangote Industries Limited
Jan 2019 – Jun 2019
Lagos, Nigeria · On-site
Led coordination and execution of IT and infrastructure projects — defining scope, milestones, and timelines; managing cross-functional teams; and reporting progress and risk to executive leadership.
Project Manager – Technology & Process Improvement
Alpha Mead Development Company (AMDC)
Jul 2018 – Dec 2018
Lagos, Nigeria · On-site
Led digital transformation initiatives across AMDC's property management and enterprise systems divisions. Delivered the first web-based facilities management portal, reducing manual reporting time by 45%, and automated approval and escalation workflows that improved service request resolution time.
Business Analyst / Rollout Manager
Globacom
Apr 2014 – Jun 2018
Abuja, Nigeria · On-site
Senior BA and rollout manager in Globacom's Enterprise Technology & Customer Experience division — owned the requirements-to-deployment lifecycle for large-scale CRM, IVR, and contact-centre transformation initiatives across one of Nigeria's largest telecom carriers.
Project Coordinator → Project Engineer
Pekahtek Project Limited
Apr 2009 – Mar 2014
Lagos, Nigeria · On-site
Managed construction project tracking systems, conducted cost analysis (delivering $50k savings on a high-budget project), and streamlined construction workflows for a 15% improvement in project completion rate.
Education
Gies College of Business
University of Illinois Urbana-Champaign